Assistant Manager of Front Office wanted

“Unlock Your Potential: Join the Team that Makes Memories Happen at The Westbridge Hotel Stratford London”

About Us:

The Westbridge Hotel Stratford London is a modern and stylish hotel located in the heart of Stratford, offering easy access to London's vibrant attractions and business districts. We're passionate about delivering exceptional hospitality and creating memorable experiences for our guests. Join our dynamic team and be part of our journey to excellence!

Job Description:

We're seeking friendly, motivated, and customer-focused individuals to join our team. As a member of our staff, you'll be responsible for:

Administrative support
Provide administrative support to the front office manager, including managing correspondence, scheduling meetings, preparing reports, and maintaining records and files.

Front desk operations
Assist in managing front desk operations, including check-in, check-out, room assignments, and guest registration, ensuring accuracy and adherence to hotel policies and procedures.

Reservation management
Assist in managing reservation procedures, including room allocations, rate management, and inventory control, to optimize occupancy and revenue and ensure accurate guest bookings.

Guest services
Coordinate guest services, such as luggage assistance, transportation arrangements, and concierge services, to enhance the guest experience and exceed their expectations.

Staff training and development
Assist in training and supervising front office staff, providing guidance and support to ensure consistent service delivery and adherence to hotel standards.

Guest relations
Cultivate positive relationships with guests, addressing inquiries, resolving issues, and proactively seeking opportunities to enhance their stay and satisfaction.

Security and safety
Support compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff.

Benefits:

Competitive salary(GBP 2200-3100) and benefits package  Opportunities for career growth and development
Comprehensive training and support
Collaborative and dynamic work environment
Free meals and accommodation options available

Idea Candidate:
Must excels in leadership, guest service, and operations, possessing strong communication, problem-solving, PMS/tech skills, and team motivation abilities, with proven experience in boosting guest satisfaction and managing high-pressure situations calmly, showing potential to step into the manager's shoes, If you have previously worked in customer facing roles that’s great! but don’t worry if you haven’t. Qualifications aren’t important but we are looking for someone who has a positive can-do attitude and can communicate in English.

How to Apply:

If you're passionate about delivering exceptional hospitality and want to join a dynamic team, please submit your application, including your resume and a cover letter, to info@thewestbridges.com. We look forward to welcoming you to our team!

Equal Opportunities:

The Westbridge Hotel Stratford London is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

Best regards,

Alla David
Hotel General Manager
The Westbridge Hotel Stratford
London, United Kingdom